A company in decline - Customer Success Manager Sprout Social Employee Review

- Salaries are factually lower than they were pre-pandemic (I could not in good faith refer a friend for an open role knowing they will be paid less than what I started on several years ago especially when inflation is factored in) - Company is very US-first and other regions including EMEA feel like an afterthought. US colleagues can choose between 50 states to live and work with some very appealing tax-advantaged locations whereas Ireland-based staff cannot relocate within the EU and are stuck paying at least 40% tax on earnings which completely inhibits the incentive to earn commissions - Precarious stock price: having been hired with a stock plan as part of my compensation I had seen the value plummet to near record lows but thankfully the C-suite have all made their millions already so there's no real need to worry - Compensation reviews each year even for high performers are not equitable. Most years my salary increases barely covered the effects of inflation - The decision to chase high value, enterprise-level clients means that we were hunting big whales but in a smaller and more competitive pond and were very much at risk if these clients ever churned. This strategy is super risky and since commission is so highly taxed (see above) the drive from employees to close these deals cannot be commensurate