Worst place I have ever worked. - Counsellor Case Manager Spectrum.Life Employee Review

1.0
28 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Some nice people on the clinical team.

Cons

This company is a disaster from top to bottom. They masquerade as a mental health support but all they are interested in is making money. The working conditions are atrocious. The huge turnover of staff is due to the clinical team being over worked to the point of burn out. No risk assessment of the rostering where night staff are taking crisis calls while working alone. The previous clinical lead was replaced by someone even worse. I seriously can't fathom how any company uses this shambles of a company as their EAP. They do not even have the capacity to deliver a service.

Explore other reviews about Spectrum.Life

5.0
9 Feb 2026
Recommend
CEO approval
Business outlook

Pros

I've worked here for a year and a half now and really enjoyed the experience as a counsellor. Its rewarding to help and understand so many people over this time too in the ways I can. The support from management and HR have always been available over any of my personal issues and professional ones where I've felt heard and seen, something i was apprehensive about as it is remote. Its not always easy but in counselling it rarely is, its always about how supported you are during those difficult times. I'm still looking forward to what comes next at Spectrum.Life as it always seems to have new possibilities on the horizon.

Cons

It can be challenging initially to find the balance between work and life outside, the biggest challenge just being internally from myself rather than work itself, on numerous occasions management have encouraged to switch off when finished and to take the breaks needed between clients. If starting at Spectrum.Life, always remember to facilitate self care too as its important for yourself and making sure that you stay comfortable and happy in your role.

7
3.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Great employees on the ground that work exceptionally hard.

Cons

Cultural change and rushed growth.

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