A pointless company - Customer Support Representative Softchoice Employee Review

Thanks for your response. Our Sales Academy is an intensive, 16 week program, with the first 3 weeks hosted at our Toronto HQ. People travel from all over North America to attend the Academy, and we believe this is a great way to introduce our new hires to Softchoice culture. All of our new sales reps regardless of role get to participate in this first phase of onboarding which is focused on an introduction to Softchoice, technology, core offerings and basic sales and business acumen. We have high expectations as it relates to the performance of our Sales Academy reps. Softchoice is pursuing an aggressive growth strategy, and highly trained sales reps are key to our success! We hold new sales reps to a set of KPIs mirroring reps that have been in role for some time. We also know that sales trainees that meet and exceed their targets in the program are wildly successful post-graduation. In relation to the CSR (Customer Service) and ISAM (Inside Sales Account Manager) roles, in the second phase of onboarding, both roles receive training specific to their role that is guided by a Development Coach. Reps also receive mentorship from a peer who is already in the role and regular interaction with their future team mates and managers. We recognize Softchoice isn’t for everyone. That’s why we activity encourage sales reps to own their own learning experience. If at any point during Sales Academy, reps don’t feel connected in a meaningful way to the work, we encourage them to connect with their sales coaches or managers, and openly discuss their concerns.