Pros
- Fatty snacks - Free booze.
Cons
- Stressful calls with limited training - Incredibly inconsistent schedule to make sure you can't sleep - No real ladder to climb for advancement - Poor X-team leadership to address internal concerns and personal development - Deceitful language to act as if this isn't a call center and alllll that entails. - turnaround faster than a restaurant All in all, after more than a year of working on X-team, it is a call center. No amount of positive language can fix this. Call centers deal with angry customers who's night was ruined because of a failure of a shopper or Shipt as a whole. Or, because of an angry shopper that was let go from the company without any reason given. This means you have to develop some thick skin to handle this. - The schedule is very inconsistent. Part of this is because of the complexity of managing hundreds of people on the schedule, but that means you can have improper sleep cycles. It was very common to see my coworkers be scheduled for a late-night shift, followed by an early morning one. Your tenure has little to do with this. The average amount of time someones stayed with this role is a year, and you still can be working late into the night. It is also very difficult to get off more than 1 holiday a year, regardless of how far in advance you request it. While during the interview you will be told that you can share times you can't work (religious reasons for example) this will be ignored by those creating the schedules. - Attendance Policy at any job is reasonable. Have to be there to do your job right? Part of the common issue is the "No-Fault Policy". Where regardless of the reason, your absence is judged. Missed work because your lung collapsed with a doctor's note? That's a penalty. Late 1 second to clock in? That's a penalty. I have no problem with being required to be present at your job, but the inconsistency of employees with over the maximum 12 points not being fired, versus those that were are ridiculous. - Most people taking the job are out of college and assume that they will do this job briefly, and then be promoted. That idea is promoted by management and recruitment over meetings and meetings. The issue is that you are competing with often as many as 30-50 or more internal applicants, that are handpicked before the position is even open. You can even be held back from a promotion because the call center has an issue with being understaffed. Worse, most of these promotions do not pay more to other roles. A dollar more appears to be the average with Shopper Success, Logistics, etc. - Personal development is very poor. Supposed weekly 1:1 meetings with your manager were often delayed for months, shadowing and training are inconsistent. Policies change constantly on how to interact, and you're constantly playing a game of catchup to ensure you're not penalized for some arbitrary reason during interactions. This can be a good battleground to learn how to communicate over the phone, but don't expect to climb the internal ladder. I'd take it while you look for a job that values your skills.
