Toxic workplace - Anonymous employee Sephora Employee Review

1.0
21 May 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Free beauty products and employee discount

Cons

Sephora has a toxic work culture. People don't bother working in teams but spend time scheming against once another. Promotions and bonuses are not based on merit but on who you suck up to. There's no career progression and no one in senior management is concerned about the growth of the junior or mid level employees. During the merger, there was so much politics going on, with senior management plotting against one another to get promoted. I guess that encouraged the rest of the company to behave in a similar manner. Things are messy and there's no vision on how to grow the company. When the merger happened, Sephora did not provide any enablers to aid the process. Many of the employees were lost and overworked. Turnover is so high in this company because everyone's morale is so low.

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5.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Support, Benefits, Growth, Community, & Skillfulness

Cons

Pay, Customers, Hours, Uniforms, & Management at times

3.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

fun getting gratis and hosting in-store events, meeting brand ambassadors/managers, socializing with clients

Cons

manager created a weird environment -- coaching moments were sometimes extremely aggressive for a retail environment; strict on not applying makeup to clients unless they purchase a service. once made me move from a disabled client quickly because I was "spending too much time with them" and to further boost the store sales. felt extremely unethical.

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