Great starting place, education is phenomenal, and awesome gratis - Anonymous employee Sephora Employee Review

2.0
19 Dec 2011
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

They pay is better than most retailers, it is a great place to start as a makeup artist, their training is hands down the best I've ever heard of for a company like that, bonuses are nice, just a really fun environment to work in in general, not to mention the fantastic free stuff. This really is a great company to work for, they do so much with the changing times, and everything pushes the stores and cast forward

Cons

They promote "hire from within" but that's not really the case; they will promote someone less qualified just so they don't have to pay them more; politics; there is room for growth but it will take you a long time to see any thing come from that; mgmt is never on the floor, always say their busy with work pertaining to the store, but if you walk to the back to get something they are always talking on the phone to family members, playing on facebook, or chatting it up, while the rest of the store is struggling to get to every client, and then the blame is placed on the cast for low sales or upset customers; not very professional, scolding cast when they do something wrong like children, also make cast deal with difficult upset clients when it should be a managers job; and communication is horrible as far as letting cast know the contests and upcoming events

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5.0
13 May 2026
Recommend
CEO approval
Business outlook

Pros

Good pay flexible customer experience

Cons

Not enough hours to support me

3.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

fun getting gratis and hosting in-store events, meeting brand ambassadors/managers, socializing with clients

Cons

manager created a weird environment -- coaching moments were sometimes extremely aggressive for a retail environment; strict on not applying makeup to clients unless they purchase a service. once made me move from a disabled client quickly because I was "spending too much time with them" and to further boost the store sales. felt extremely unethical.

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