Pros
-I liked being able to help clients with make-up, but it was frustrating that I couldn't fully help them without leaving my "zone" (see "Cons" below). -The company is working on improving their benefits. -The pay wasn't bad, but it wasn't as high as their main competitor.
Cons
-I was continually denied access to the bathroom and drinking water during my shift. If you want to drink water and/or use the bathroom, you have to do that on your break, which is difficult when you only get one break during a nine hour shift. -It is difficult to concentrate on helping clients when you have to hear your coworkers/management loudly talking about unrelated topics, such as celebrities, etc., on the headset. At times, I would arrive home with my eardrum aching because of how most of the coworkers would squeal/exclaim excitedly on the headset. -I felt like I was constantly being interviewed by other coworkers. Every hour, I would be asked at least once, "Do you like working here? Do you like it better than how it was at [other cosmetic company]?" My coworkers and upper management are intrusively curious to the point of making me feel uncomfortable. I felt like it was extremely unprofessional to be asking me questions like this while I'm helping clients. -If a client wants you to help them with Nars, but you are zoned near Anastasia Beverly Hills/Urban Decay, you have to tell them that you are "unable to leave your zone but someone will help you over there," which I think is incredibly unprofessional. My clients chose me for a reason, which is my excellent artistry/customer service skills. My clients would get angry at management for not letting me help them. -The training largely focuses on client service skills, which I already possess from working in retail for ten years. I was disappointed that it was extremely lacking concerning artistry skills. -Most of the managers have never worked in cosmetic sales before, and as a result, their artistry and client service skills are extremely lacking.