Beware of HR and management - Anonymous employee Segment Employee Review

1.0
6 Oct 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits and perks-- ICs are friendly and extremely smart

Cons

At Segment, management and HR are the most toxic group of people I've ever encountered. The level of effort they put in to make sure you cannot sue them for wrongful termination is beyond what I've seen. They do not treat people like humans and cut employees they've spent weeks interviewing all within a couple of months of employment just because they made a leveling mistake, inaccurately estimated the amount of work, etc. This has happened MULTIPLE times!!! At this rate, maybe Segment should reevaluate their interview processes and stop traumatizing people. There is literally a cohort of people who have been put on PIPs and let go with no explanation, had to sign an NDA, gaslit into thinking it was their fault. The messed up part is that if someone was fired, the managers just remove their name from everywhere and do not bring it up. This is terrible for team morale! I've seen people freaking out, confused, and worried it's going to happen to them. I'm serious when I say to BEWARE before you talk to your team's HR business partner because once you express frustration about your role or about the company, you will literally have a PIP waiting for you within the next couple days (managers will actually suggest you talk to them but it's a trap) HR is not what leadership advertises. They are there to weed out people who speak up. How they could take a job like that is beyond me. The managers are so inexperienced and on total power trips because upper-level VPS have favorites and let them do whatever they want.

Explore other reviews about Segment

5.0
15 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Everybody worked together really well. The founders were well liked

Cons

Uneven territories. A lot of conversations about what is fair or not

3.0
25 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Smart people, benefits from Twilio ecosystem

Cons

Segment feels like an available feature to sell, not a focused motion.

See reviews by: Helpful|Rating|Date|All