Pros
Nothing really. You could alot of PTO but you have to bid on times with all other employees in order to use your days.
Cons
You are not valued. All management cares about is their numbers. They don't care if you have enough training or resources in order to do your job, just get it done and make them look good. If you are a person who doesn't question anything and just takes orders then this is the place for you. The way business is handled needs to be totally revamped which is why most callers are irritated or upset because their claims are not processed. No raises or too small to speak of. The company is a complete joke. Their big motto is completely false. They have no empathy for the callers or when their claim will be paid and as bad as you would like to help them, you can't. Just send the EX a message or set a return call is the procedure for everything. I would highly advise you not to waste your time with this company.