Feels like high school, round 2 - Customer Service Officer Scotiabank Employee Review

2.0
7 Aug 2015
Recommend
CEO approval
Business outlook

Pros

Fantastic people. The only thing that kept me there were my colleagues. The work itself was easy as long as you're comfortable talking to people.

Cons

Work/life balance was a promise made straight out of the gate, wasn't a reality until 2 months before they decided to close the contact centre. Incentives were promised, but hard to obtain and only came around once a year. Every coaching session, team meeting and corporate policy change was dressed up and 'dumbed' down to a point where they were just using pictures to get the point across. If you felt like high school was the high point of your life... Scotiabank is the place for you.

Explore other reviews about Scotiabank

5.0
8 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Incredible learning opportunity if you take lots of initiative

Cons

Limited deal flow compared to larger banks

2.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

A couple of smart people who are kind and open to mentoring. Hours not bad given no deal flow in US.

Cons

Top heavy management. Culture values heavy politicking. Low bonuses.

See reviews by: Helpful|Rating|Date|All