Disheartening Lack of Flexibility and Vision for the Future - Anonymous employee Sage Employee Review

1.0
29 Oct 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Salary for the region is decent, even though not rising in line with inflation. Work with some great people.

Cons

I've been working at Sage for some time, and I find myself increasingly disheartened by the direction and decisions being made by the senior leadership team. Despite repeated feedback from employees, there's been a clear disregard for voices around flexibility—especially with the insistence on a three-day office mandate. It’s frustrating that while many companies are adopting progressive, adaptable ways of working, Sage seems to be stepping back. On a personal note, over the years I have discussed wanting to condense my working hours. I've been repeatedly told to wait just a little longer. "The timing isn't great right now" etc. I was advised to wait until after a particularly busy period to officially apply for condensed hours, only to find out that approval is now extremely unlikely, with hints that the option might be removed entirely. The existing policy means that if I apply and get rejected I won't be able to reapply for another 12 months. It’s disappointing, particularly in a world where flexible working has proven both productive and beneficial for employees. Instead, the company’s policies feel outdated and rigid, which is surprising for a FTSE 100 tech company. Looking forward, I can't help but feel concerned about how slowly we’re moving in this new landscape of AI. While innovation in tech accelerates, it feels like Sage is at risk of being left behind if it doesn’t adapt faster. We adopt new technology painfully slowly. There's a strong impression that we, as employees, would be seen as expendable if capable AI agents could step into our roles—a genuine possible reality that only adds to the sense of instability here. For now, the outlook feels bleak, and unfortunately, the long-term view seems even worse unless a meaningful change in many areas of the business takes place.

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Sage Response
1y
We appreciate your feedback and have read through your comments. Please note that our hybrid working approach is an important element of the way we work at Sage that is complemented by other benefits such as paid time to volunteer, the ability to work away for up to 10 weeks a year and free well-being support tools. We recently also answered several colleagues' questions about the new 3-day policy. If you've not seen this communication on our internal intranet site, it sheds more light on how colleagues will be supported as they adhere to our updated hybrid structure. More information about what we offer can be found here https://www.glassdoor.co.uk/Benefits/Sage-United-Kingdom-Benefits-EI_IE1150.0,4_IL.5,19_IN2.htm - Thanks for taking the time to leave your review. We’ll continue to work hard to improve how we enable colleagues to thrive.

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Cons

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2.0
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Pros

was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

Cons

Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

1
avatar
Sage Response
2w
Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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