Great company focused on customer satisfaction - Architect Principal SAP Employee Review

I really liked my role at SAP. After being a cloud Customer Success Manager supporting strategic clients for several years, I moved into a group doing digital customer outreach including producing newsletters, release enablement, webcasts, documentation, event registrations, etc. Salary and bonuses were good, no complaints there.

No real cons for the job that I was in, except that our group was eliminated by the corporate restructuring and reduction in workforce in North America in 2025. I would have loved to stay but unfortunately we probably showed up on a restructuring spreadsheet somewhere and it was determined that our services were no longer needed. We off-boarded most of our work to other existing employees (who already had full time jobs), which felt unfair to them, but that is how it shook out.

Strong brand in the market. Product portfolio is recognized as leader in the sector. Good demand in the market.

Very German centric; Board Leadership, North America Leadership heavily German. Losing very strong people. Unrealistic quotas. Management consistently pushing our earning potential down, (pushing accounts to partners/resellers or mid market teams, carves for churn not from your LOB) dramatically increase ACV from previous year and earn less.