Pros
Most staff at the store level had something unique and valuable to contribute and were eager to help and assist one another.
Cons
Management: to describe the culture they created in one word? Rotten. The owner is a cold, self-serving woman that doesn’t care about her staff. She bullies staff, concocts false scenarios to justify treating them badly, makes unfounded accusations to fit her narrative, and is otherwise humiliating and demeaning. There is also complicity from others amongst the higher management team Organisation: there was little to no organisation when it came to promotions or events, with pressure often placed on casuals by management to get things done at the very last minute. Communication would often be one way, with management only responding to staff concerns and queries when they wanted to wrongly attribute blame. Stores without supervisors / managers saw staff not being trained properly, and then being blamed for things that went wrong. Culture: staff were always required to be cautious, and were often on edge. Active initiative, innovation, and creativity were stifled by the fear of unfounded repercussions. Productivity was stifled by misdirection. Different staff were treated differently for the same things, depending on how management felt about them. And management expects undivided loyalty from their casual staff, but then turn around and use their status as casuals to justify reducing their hours.