Pros
The other health guides were wonderful to work with. This kind of mission and company attracts people who want to work hard and help people with their insurance and bills. I miss my direct team.
Cons
Unprofessional and toxic management. Schedule was constantly changing. PTO was very hard to get approved and you were made to feel guilty for asking for any of the time you EARNED off. But management would take whatever days and time off that they wanted, often leaving their team behind to flounder when we needed leadership. Was told that I should get over the idea of work life balance and that work life balance is not a realistic expectation when you work in a customer facing role. Pay was not worth the work. Management measured our progress and success using inconsistent and confusing metrics. Seemed like they were coached on how to manipulate the data. Employees were told at reviews that they were both performing above average, but also not meeting expectations, and to not expect to earn a raise even when you picked up extra shifts and took on additional projects. The bonuses they dangled in front of you would barely make an impact on your pay, if you were lucky enough to earn them. We’re also encouraged to not discuss bonuses, pay or raises or you would be identified as someone “creating drama”. They would also throw the new employees in way before they were properly trained. This would result in incorrect information being provided to patrons, and for patrons to get very frustrated on the phones. Managers would then call on the more “senior” employees to prioritize putting out a fire while also expecting them to complete an impossible work load in an impossible timeframe. This job felt defeating, and I felt burned out and bogged down.