This ship is going down…. - Account Manager Reynolds American Employee Review

1.0
7 Dec 2021
Recommend
CEO approval
Business outlook

Pros

The people, but they’re all jumping ship, look at LinkedIn and you’ll see how many talented people are leaving weekly! It’s so sad.

Cons

Zero accountability from those in HO making constant changes that have damaged the reputation Reynolds worked so hard to build. The team use to be know as the category advisers but have lost their customers trust because of the constant flood of useless products that don’t sell. The hardest working part of the company (TM’s) are being robbed of their hard work by unrealistic goals that make it nearly impossible to hit their quarterly SIP goals. This means they lose thousands of dollars of income because the BAT team/Global Graduates at HO who make the big bucks, can’t properly forecast, causing shortages of the top selling items. ** Most important, BAT does no Value their people, they are all numbers!

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Reynolds American Response
4y
We appreciate your review. We strive to provide our employees with an environment in which each person feels heard. Thank you for your feedback.

Explore other reviews about Reynolds American

5.0
26 Jun 2025
Recommend
CEO approval
Business outlook

Pros

The Reynolds internship experience is truly unlike anything I have experienced before. The interns are guided every step of the way, but also have the opportunity to get their hands into real-world projects and assignments in the workplace. I have been treated so well by all the staff, there are countless opportunities to participate in organization events outside of office hours, the pay is great, and the gifts (yes, GIFTS) we have received as interns has been awesome. Depending on the department, some interns get a hybrid schedule where you're allowed to work from home on Thursdays and Fridays.

Cons

I can't really speak on any cons. Everything has been amazing. I would say this type of environment would require introverted people to come out of their shell as the workplace is very lively and energetic.

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Reynolds American Response
11mo
Thank you for the review. When you join Reynolds American, you join a team of remarkable people. We are proud to have a culture where people can aspire to perform at the highest level while having the resources and opportunities to support their success. We hope you continue to enjoy your internship experience with us.
1.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Company car and free gas

Cons

1. The managerial style of the district manager in Seattle is extremely petty, his reviews make no sense whatsoever, and there is a rampant culture of favoritism going on in his district. 2. The insistence on doing “work withs” for a person with high functioning Autism was absolute torture. Even though reasonable accommodations were requested by me, none were given. 3. The district manager also referred to me as in proper nouns that were derogatory and EXTREMELY offensive to someone with Autism numerous times. 4. The payout of bonuses were also extremely infrequent, even though I qualified for them. 5. Finally during the interview process, one of the biggest selling points that was made to me was a promise of a work life balance with “exemplary pay.” Neither of which came to fruition.

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