Reynolds American Account Manager Reviews

Pros

-Fantastic Benefits -Strong Focus on Talent Development -Transparent Leadership -Opportunities to Grow Professionally -Progressive Mindset on the Tobacco Category

Cons

-No obvious cons to the job. We are in the midst of transforming an industry and with that comes a fast paced environment with at times a heavy workload. That’s all part of the excitement!

Advice to Management

In recent years there seems to have been a larger emphasis on both transparency and leadership development. Please continue to emphasize these two areas, the future is bright with RAI because of it!

Pros

Great Pay, Company Car, Laptop, Internet & Cell phone reimbursement.

Cons

Negative business. While they pay great, they expect you to work way to many hours. Only promoted if willing to relocate. Do not post jobs. Reviews are open, but if you make a mistake, they seem to never get past it.

Advice to Management

Management in Midwest needs to retire already. More attitude of catch you doing something bad instead of coach you to success

Pros

Reynolds provides in depth training that is applicable to the entire CPG industry, not just tobacco. The benefits package is lucrative once you make Director, and it is decent for everyone else. Personally, I have been able to move up some with the companies, but also back down a level during a recent merger.

Cons

The company has taken to a strategy of endless brand launches, packaging changes, and forced promotional products to capture the ever-shifting consumer that is price shopping. Relationships with customers have been damaged severely by the financial burden to just meeting the inventory requirements for our programs. I have worked internally in marketing and in sales, and there are many different directions being... pushed for each brand among the multitude we sell. Cohesive strategy is not something I have seen in the past year. We talk a lot about transforming the industry with vapor, but we are currently getting destroyed my more innovative competition. Pay is not competitive to our competitors in the industry. This should be fixed immediately.

Advice to Management

Equalize pay with Altria, ITG for TMs. Analyze what impact is actually made by the endless string of remerchandising, promotions, and brand launches. The time/money/effort here could be truly maximized to gain real SOM through increased CE time/offers and lifestyle events beyond the C-Store.

Pros

Flexibility in schedule. CPG is an ever changing typically fast past industry. Best thing about Reynolds - They really do a great job training the employees on aspects that really enhance their skills, making the sales force the best / most intelligent and prepare for any CPG career. I will always stand by that!

Cons

Working for Reynolds used to be great and there was a lot of pride associated to working for Reynolds. However, the culture started to change when people from outside the industry were hired and put in charge. The work became mundane and tedious, and there was very little return on investment with our time. Your happiness within Reynolds has a LOT to do with your manager and the management team (region you are... in.) Unfortunately, there are many managers in place that should not be managers. When you have an entire management team who rarely wants to say good job, but instead looks for the small details that "could have been better," even when business outcomes are a success, it really makes you wonder "why bother if all I'm going to get is more criticism,” and created a big lack in motivation and pride. Again, working for Reynolds used to be great, but within the past two years, the culture severely changed, management become more authoritative versus coaching, and the work load became mundane and felt never ending with the amounts of vapor product coming out that wasn't selling, and with room that didn't exist. Lastly, the lack of movement was very frustrating. There used to be an idea of when you would be getting promoted, or know that the next move was somewhere near but once BAT bought Reynolds, that was over. There is zero transparency now and you have employees that are bottlenecking the company while great employees sit and wait, and get all they can out of a position when they should be challenged with a new opportunity.

Advice to Management

Get back to the basics. Coach. Remember, cigarettes and moist products pay the bills and we need to continue our focus on those products and making our TM's the best and most strategic sales force in CPG. Quit picking the TM’s and AM’s apart. Sometimes good is good enough in this ever changing industry, and you will continue to lose good employees if you don't treat them the way the deserve.

Pros

Great company to start your career with, 401k program with company match. Resources are plentiful with co-workers wanting to help for the most part, strong brand portfolio also. For rural area salary is sufficient.

Cons

Organization has become top heavy with massive turnover, the field is not a lucrative place to be anymore due to the following item(s)- - workload exploitation - endless launches - bringing on more categories yet still not salary adjustment. - upward movement has become taboo, with field TM's leaving due to realization of what their job really entails. Bottom line: as of the past 2-3 years the job has... become More stressful yet the basic concept of pay for performance has left the room. Do you blame territory managers for being unhappy?

Advice to Management

More positions for upward movement...

Pros

Not many currently looking at what other companies offer. Here are some : -Flexible schedule -Personal Gas -Masters Degree reimbursement -Car wash stipend -

Cons

Plenty of cons; -Poorly paid versus the competition -Workload of 2017 - Home Office is completely out of touch with the reality in the field. -Promotion structure - expect you to put your life on hold for a phone call and 30 days notice to move. No say at all in where you go. They expect your whole family to up and move their life for an average pay increase - Promotion process - you are at the mercy of management... individuals who may have spent 1 or 2 days with you. Many are reluctant to promote. - Company hiring externally when many employees are ready for Promotion. - Company cares more about diversity statistics over hiring the right person. - Management cannot handle any type of challenging or criticism but expect TMs to take ALL feedback and implement without question. - Rigid progression path - not everyone wants to go the route RAI has mapped out. Be flexible not everyone wants to be a DM. Give the opportunities for varied career progression. - Technology in the company and given to employees is terrible. The job takes longer daily because of the poor technology. Get it right and spend money on a proper IT department! - Your career depends solely on having a good DM or KAM. If you don’t get this you will never get promoted

Advice to Management

You have to change the Promotion structure. What is the timeframe and options candidates may have? It’s time for so many DMs to go, plenty that are just picking up a pay check and taking a position of somebody who is wanting to progress through the company.

Pros

Cell phone,internet,training conferences, retirement plan,GMC SUV The company is always on the frontier of unique type benefit services, a market leader for this in regards to employees.

Cons

This company at its current state, is not for everyone. The field is to the point of exhaustion and being under valued and extremely underpaid, despite the roo rahh accolades. Reynolds needs to realize... the times have changed, the new generation is not going to just sit around for years to find out all of a sudden at the blink of an eye they have to move (for a minor pay bump). The org structure is rigid... with... limited promotion opportunities and even more limited pay. I honestly would stay away from this company now, I am looking for a new job.

Advice to Management

Think about cost of living... example: Pacific Northwest

Pros

You can work with great people, over the yeArs I have worked with some smart folks which have now left unfortunately within the past 2 years. The health insurance is nice, a car allowance is allowed for a flat monthly fee.

Cons

The company has dramatically changed for field employees over the past 2 or so years and is getting worse. The field gets slammed with irrational and ridiculous expectations yet compensation doesn't seem to match the added work. Also, stay far away if you have a life or want to see results from your hard work. This job is pointless.... younger on m-boarded employees are amazed at how complicated selling cigs has... been made out to be..actually kinda funny.