Reynolds American Reviews | Glassdoor.ie

Reynolds American Reviews

Updated Dec 9, 2019

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3.1
58%
Recommend to a Friend
60%
Approve of CEO
Reynolds American President and CEO  Ricardo Oberlander
Ricardo Oberlander
104 Ratings
Pros
Cons
  • "At busy times work life/balance can become a pattern(in 42 reviews)

  • "My biggest qualms with RJRT is that without Territory managers the company would be sunk(in 36 reviews)

More Pros and Cons
  1. Helpful (1)

    "Territory Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Territory Manager in Spanish Fork, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Reynolds American full-time for more than 3 years

    Pros

    Great Benefits, Great Team Awesome Leadership

    Cons

    The "succession" or opportunities for advancement is somewhat frustrating.

    Advice to Management

    If employees who are applying for internal jobs to reach their career goals is not going to be considered then posting jobs in the internal job postings shouldn't be continued.

    Reynolds American2019-11-30
  2. Helpful (4)

    "Not Recommended"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Territory Manager 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Reynolds American full-time for more than 5 years

    Pros

    Not difficult, good benefits,

    Cons

    Management has no interest in feedback from people in the field. Your job happiness is almost entirely dependent on your manager. The annual review process is terrible. Tons of opportunity for favoritism and there is very little objective reviewing in relation to your actual job duties. They will move the bar based on what other people did so that even if you go above and beyond, management can say everyone did... that so you just met the minimal expectations. Employees are underpaid at the job compared to the competition

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    Advice to Management

    Make the annual review process based on actual numbers, don't have management present their employees in a panel style. It is not transparent at all. Keep district managers on the same page, the job is currently entirely different between regions and DMs. There are vastly different expectations out of different regions

    Reynolds American2019-12-09
  3. "Great company, great people, awesome benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Territory Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Reynolds American full-time for more than 5 years

    Pros

    Always learning, and fast transforming business

    Cons

    None, sometimes things get frustrating but that’s with any job .

    Reynolds American2019-11-24
  4. Helpful (8)

    "Look at your current employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Reynolds American

    Pros

    Work/life balance Time off from day one Matching 401k Company Car ($175/month)

    Cons

    I keep seeing a lot of investments going into Global Internship Programs, “battle of the minds” and summer internship programs. That’s great but RAI keeps forgetting about their current employees. How about the people currents in trade marketing? There is nothing that is offered to them to help improve themselves or give different opportunities to be promoted. There’s a lot of talent in TM and it’s too bad RAI... can’t see that and potentially lose great employees.

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    Advice to Management

    Come up with new opportunities for trade marketing.

    Reynolds American2019-11-17
  5. "Be ready to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Territory Manager in Louisville, KY
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Reynolds American full-time for more than 8 years

    Pros

    Pay People Company car Flexibility People

    Cons

    Everyone is super busy. Downtime is minimal if you want to succeed.

    Reynolds American2019-11-22
  6. Helpful (5)

    "Great place with a hiccup or two..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Administrative Coordinator in Winston-Salem, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Reynolds American full-time for more than 5 years

    Pros

    Great culture, facilities, environment, employee benefits, employee perks, resources, tools necessary for you to do your best work and on and on...

    Cons

    Still a bump in the road every now and then- You may have a boss that is still from the old days, still a card carrying member of the good ol boys club, in which case you will be working for a wolf in sheep’s clothing. Outwardly, they appear to be progressive and collaborative when in actuality, they are threatened (insecure) about staying in their position of authority and entitlement. The organization will always... protect its own (the higher up the chain, the more protection).

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    Advice to Management

    If you’re going to say you’re transparent, be transparent. If you say you’re diverse and equal, be diverse and equal, otherwise, your entire mission is hypocrisy.

    Reynolds American2019-10-21
  7. Helpful (5)

    "The Dark Cloud of Incompetence Has Left - Come All, Join All"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager - SAN Francisco in San Francisco, CA
    Recommends
    Negative Outlook
    No Opinion of CEO

    I have been working at Reynolds American full-time for more than 8 years

    Pros

    -Nice Benefits -Good Work/Life Balance -Flexible Work

    Cons

    -Working in Tobacco Industry / Slow Industry -Limited Opportunities for Advancement (Forced Relocation) -Director creates the culture one operates within (for good or bad)

    Advice to Management

    The San Francisco Region for years was once considered the cesspool of incompetence, negligence, and exceedingly poor core values. This could directly be attributed to the senior management in place as the culture created was not one of meritocracy but a crass version of a good ol' boys club. A hunger for inflated metrics driven from the top in San Francisco led to comprised values and behaviors (which senior... management simply looked the other way). Consistent diatribes on employees conceived from the top of the region created not only a hostile work environment but a low morale culture at best. Fortunately, senior management was replaced this year and the culture in San Francisco has completely changed for the better. Previously I would not have recommend others to join this organization based off of the previous administration, however if someone is looking for a place to start their career there is something special being built in the San Francisco region. There is a big difference between management and leadership - effective managers do things right, leaders do the right thing. Leadership has finally arrived to a snake-bitten region with morale at higher levels even in a tough legal environment. Continue to review the performances of not only TMs, AMs, DMs, KAMs but more importantly that of Senior Directors who directly set the culture of a region.

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    Reynolds American2019-11-03
  8. Helpful (2)

    "Stable company with solid pay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Territory Manager 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Reynolds American full-time for more than 5 years

    Pros

    The company has fantastic benefits and the expectations are low for their employees.

    Cons

    The company does not promote based on merit at all.

    Reynolds American2019-11-01
  9. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Scientist 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Reynolds American full-time for more than a year

    Pros

    Flexible work hours Great Compensation and benefits

    Cons

    Industry is in flux Change in company

    Reynolds American2019-10-21
  10. Helpful (11)

    "Old boys club operating in 2019"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager in Winston-Salem, NC
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Reynolds American full-time for more than 10 years

    Pros

    Culture can be great which is based on your division manager. Company car is a great perk (minus the $175 month cost).

    Cons

    The company has not changed its promotion process in the last 30 years! In order to move up they want you to relocate in order to go from TM -AM. Even if there is an opening available where you currently work, for some reason “the old boys club culture” wants you to prove you self my uprooting and doing the same they did. The issue I have with this is that it seems it’s more important to “earn your stripes” by... moving, rather than promoting the right talent I spend a decade at the company, and have moved 2 times for promotions, only to find out that other CPG companies don’t make you move this much, and can still be successful. Additionally, RAI only promotes from within the company. This is great for current employees, but by choosing this strategy the are alienating so much senior level talent doing amazing things. All because they do not have tobacco experience? Again, this goes back to my point that although RAI seems quite progressive on the surface, deep down it’s still an old boys club culture. To truly make it, you have to move 4-5 times and prove that you can endure that, versus your work results. My best advice to anyone at RAI: take their incredible training and implement those learnings at another company.

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    Advice to Management

    Stop the outdated promotion process. I understand that working in new markets gets you diverse experience, but it’s not an end all be all. Also remember that this is big tobacco, in order to retain and keep talent you should look at hiring from the outside. There are many directors at RAI brining in 300-400K a year not having impact. Just because they moved 5 times should not mandate them a leadership role . Bring... in new perspectives at higher levels. The best thing I ever did was take the top notch training and apply to another CPG company, and it’s been the best move ever. Also, I didn’t have to move 3 times!

    Show More
    Reynolds American2019-10-19
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