The company that no longer feels like the fun place it once was - Senior Customer Success Manager Rapid7 Employee Review

2.0
15 Sept 2025
Recommend
CEO approval
Business outlook

Pros

- flexi work from home arrangement - extensive healthcare and insurance benefits - President’s Club and RSU for overachievers

Cons

Significant issues that are currently impacting operations and customer satisfaction: - Incompetency within the In-Region Sales Leadership Team and Channel Functions: this has been a persistent problem since day one, and it continues to hinder progress - Post-Sales Support: there is a substantial need for restructuring and improvement in their post-sales support. Until these changes are implemented, customers will continue to feel the pain - Toxic office culture in the office: individuals who not only fail to contribute to the organization but yet actively exacerbate to the toxic environment within the office - compensation packages aren’t competitive

Explore other reviews about Rapid7

5.0
7 May 2026
Recommend
CEO approval
Business outlook

Pros

Great culture and people to work with

Cons

complex processes to navigate on the admin side.

1.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Benefits, give-back program, great lunches provided, and clean workspace

Cons

I entered HR a few years ago with genuine excitement, hoping to support people and make a positive impact. What I encountered instead was one of the most toxic and disheartening work environments I’ve ever experienced. The leadership team, particularly within TAM Leadership, operates with a chilling lack of empathy. These are highly manipulative individuals who prioritize their own image and advancement above everything else — including the well-being of their employees. They preach about protecting people while actively throwing them under the bus the moment it becomes convenient. Speaking up about unfair treatment or abuse is career suicide. The message is crystal clear: stay silent, or become the problem. The lack of psychological safety is staggering for a company that positions itself as a leader in cybersecurity. How can an organization claim to protect others when it fails so miserably at protecting its own people? I’ve built real, caring relationships with many employees here who are genuinely good people doing their best under immense pressure. Watching them suffer daily while leadership remains indifferent has been heartbreaking. If you value your mental health, your dignity, and a workplace that doesn’t slowly break your spirit — do not apply here. The declining stock performance and lack of employee engagement shouldn’t surprise anyone. When people are treated as disposable, performance inevitably suffers. This company may talk security, but there is zero security for your peace of mind or well-being once you walk through the door.

8
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