Disappointing On-boarding, but Some Positives - Anonymous employee QA Employee Review

Thank you for your review and for sharing such comprehensive feedback. We’re pleased to hear your positive comments about our flexible working arrangements, supportive colleagues, the office environment, and access to training and knowledge sharing — these are areas we continue to prioritise and improve. That said, we are equally appreciative of the candid and constructive feedback you’ve provided regarding areas where your experience fell short of expectations. While it’s difficult to hear, we want to be clear: we are listening. You’ve raised several important points — from onboarding, internal communication, and clarity around roles, to compensation, progression. These are not small issues, and your feedback echoes some of the themes we are actively addressing. The onboarding experience is currently undergoing a full review with input from recent joiners across the company. We're also investing in clearer role definitions, structured development pathways, and leadership training — recognising that good management is essential to employee experience and performance. We acknowledge the concerns raised about communication around changes to bonus structures and commission plans and will feed these back alongside your comments on leadership We’re sorry that your time with QA was not the positive experience we aim to provide. Nonetheless, we thank you sincerely for sharing your insights. Your voice is helping us do better, and we wish you every success in your future roles.