Micro managed call centre environment - top heavy management - Account Manager QA Employee Review

1.0
5 Jan 2021
Recommend
CEO approval
Business outlook

Pros

City centre based office, have access to self develop courses.

Cons

Too many managers. (Not sure why Glasgow needs 3 directors and 10 managers? The job is nothing like the advert - they just want you to make calls listen and watch what you do and then pull you up. If you don't do well they let you go immediately. The managers are lazy do nothing and expect you to make over 1 hour of calls daily. They have about 10 meetings a day and talk about staff.

Explore other reviews about QA

5.0
13 Mar 2026
Recommend
CEO approval
Business outlook

Pros

good company helpful colleagues managers

Cons

nothing to say about this company

1.0
24 Aug 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The skills platform developed by the former Cloud Academy team was innovative and well-received by customers.

Cons

Since my voluntary departure, the company has proven to be unreliable and somewhat cagey. Under the terms of their articles of association and ISD, they had 12 months to repurchase my preferred shares. Nearly 18 months have passed, and they refuse to repurchase my shares or communicate any reasons for the delay. One might conclude that they are dealing with financial difficulties.

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