DO YOUR RESEARCH! - Licensed Medicare Agent Prudential Employee Review

2.0
14 Jan 2023
Recommend
CEO approval
Business outlook

Pros

Base pay Automated system (Just sit and wait for a call) Script

Cons

The leads coming in are not warm 95% are looking for specific benefits and are not looking to change or review plans and become angry or hostile when you mention a plan. Most common benefits called for are flex card, dental benefit to cover implants, stimulus checks, and free money. The training that goes on is a hit or miss they fly through training and basic knowledge and hope you learned everything the first time they said it. If you have any questions after you can google them become managers will just leave you on read. Another big problem is training is 4 weeks long and if you are not ready to sell due to their slow contracting they throw you in a guide role (which is asking over 100 people a day if they have Medicare part A and B and then transfer them to an agent). Once you are in a ready to sale status there is no preparation before selling or time to ask questions, your manager will throw you in the water and hope you can swim. One last big problem is the manager and trainers are polar opposites at this company which creates massive confusion. Trainers will teach you go through the whole process and gather a needs analysis and only make changes if you can improve the beneficiaries benefits. Managers will push you to sell to the stated need without knowing doctors, prescriptions, or pharmacy and will ask you to skip parts of the process to get a sale even if it doesn't improve their benefits.

Explore other reviews about Prudential

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance okay and the comp is not bad

Cons

Little small org changes here and there all the time.

1.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

They take you to lunch on your first day. Hybrid 2 days in the office, but I'm sure that will increase. The benefits & pay.

Cons

No training at all. You learn by failed case work and what other coworkers tell you. They expect you to do case work you have never processed before. If you fail too many cases, they put it against you and say your quality is bad. Train normally and the quality wouldn't be bad. If you continue to do "bad", they will just put you on phone calls every day to help rude and mean old people. Upwards of 40+ calls daily. They also don't put everyone on phones even though they say being on phones is an essential part of the job. They pick and choose their favorites to do casework and put everyone else on phones daily. Managers are useless and just sit in meetings all day and don't offer help, training, or guidance. Managers also provide snobby remarks when asking for clarification or help and answer back as if you are the dumbest person in the room and act as if you should already know the answer.

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