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We appreciate receiving feedback, as we recognize that we can always improve and are continuously striving to do better. While we don’t believe responding line-by-line to this review would be productive, we do want to be clear in our overall response.
1. Ethical and compliant sales practices are critically important to us at Assurance. We continue to focus on, and commit significant resources to, making sure we are doing business the right way to help consumers obtain the right coverage.
2. When we don’t have the right product for health consumers, we have – and continue to – transfer them to third party providers. Assurance compensates its agents for both referrals and sales.
3. Health insurance continues to become more expensive, causing consumers to consider lower cost options each enrollment season, including short-term medical plans approved for sale by state insurance departments. We believe in the importance of consumers being fully informed to weigh the trade-offs of different health coverage options, understand the benefits and limitations of each product, and make the choice that is right for them.
4. We are always interested in hearing directly from our agents and shoppers about questions or concerns, so that we can best understand, and care for, issues that may arise as we seek to do the right thing for consumers. Please feel free to contact us at ethics@assurance.com.