Pleasant working experience - Front Desk Agent Performance Hospitality Employee Review

1. High-energy environment and fun team 2. A lot of variety (weddings, events, parties), so it doesn't get old 3. I picked up some new skills pretty quickly 4. The benefits package includes health insurance, PTO, and discounts

It can be hard to keep up during big events.

I am supposed to write something here, but honestly, I cannot think of a single positive thing because my entire experience was miserable from beginning to end.

- When ten people are forced to do the work of thirty people, burnout and constant pressure become unavoidable. That was exactly what happened here. Employees were expected to carry workloads meant for multiple people because leadership refused to hire enough staff and acted like everyone should simply tolerate it. - Management also expected employees to sacrifice weekends and holidays just to keep operations afloat. Anyone unwilling to give up personal time was immediately treated like a problem. It was exhausting, discouraging, and completely demoralizing. - The pay was just as insulting as the workloads. Employees were pushed to handle brutal amounts of work for embarrassingly low compensation. Raises and incentives felt laughable compared to the sacrifices expected from everyone. - It was humiliating to give so much effort and receive so little in return.