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      Percepta

      Engaged employer

      Percepta reviews

      Pretty poor experience overall - Customer Success Manager (CSM) Percepta Employee Review

      2.0
      29 Mar 2025
      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      Pleasant coworkers, HR are nice, Customers are generally appreciative of what we do for them, refreshments available at the office, allowed to take breaks when needed

      Cons

      Didn’t receive much training - basically had to learn on-the-job, no onboarding, no development plan, no structure or organisation, IT software wasn’t set-up prior to arrival, co-workers are constantly stressed and feel overworked, high staff turnover, low pay (relative to other companies for the same role), low morale in the office, poor management (have never even had a 1:1 with my manager here).

      avatar
      Percepta Response
      1y
      Thank you for your feedback. We’re glad to hear you had positive experiences with your coworkers, HR, and the customers you supported. We also recognize the areas you mentioned where your experience could have been better, and we appreciate you taking the time to share your thoughts. Since the time of your review, a number of changes have been made to strengthen the team’s training, development, and structure. We’ve introduced a full development plan, enhanced leadership support, and rolled out updated pay adjustments and team resources to improve the overall employee experience. We’d welcome the opportunity to learn more about your experience directly. If you’re open to it, please reach out to us at percepta.hr@percepta.com. Thank you for being part of the team.

      Explore other reviews about Percepta

      5.0
      7 Jan 2026
      Executive liaison
      Recommend
      CEO approval
      Business outlook

      Pros

      There is room for growth. Great health benefits. Flexible schedules. Great perks.

      Cons

      Compensation - Pay is low

      avatar
      Percepta Response
      5mo
      Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
      4.0
      10 Jun 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

      Cons

      Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

      avatar
      Percepta Response
      2d
      Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
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