The Best - Customer Service Representative Percepta Employee Review

5.0
6 Apr 2024
Recommend
CEO approval
Business outlook

Pros

Healthy environment, non toxic management, friendly workmates and managers

Cons

You have to work on site daily

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Percepta Response
2y
Thank you for taking the time to share your thoughts on your experience at Percepta. We're delighted to hear that you appreciate our healthy environment, supportive management, and friendly colleagues. Creating a positive workplace culture is a top priority for us, and it's rewarding to know that our efforts are making a difference for our team members. Regarding your feedback about offering a hybrid setup for all employees, we understand your perspective and value your input. We continuously evaluate our policies to ensure they meet the needs of our workforce while also maintaining the quality of service we provide to our clients. Thank you once again for sharing your feedback. We're committed to fostering an inclusive and supportive work environment for all our employees, and your input helps us in that endeavor.

Explore other reviews about Percepta

5.0
7 Jan 2026
Recommend
CEO approval
Business outlook

Pros

There is room for growth. Great health benefits. Flexible schedules. Great perks.

Cons

Compensation - Pay is low

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Percepta Response
5mo
Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
4.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Cons

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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Percepta Response
6d
Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
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