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      Percepta

      Engaged employer

      Percepta reviews

      It’s alright - Customer Experience Specialist Percepta Employee Review

      3.0
      11 Mar 2021
      Customer experience specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      The pay is good. This should be 18 per hour but 16 per hour is still good.

      Cons

      The cases can be a handful. You pretty much have to figure out things on your own. They throw you on the phones...sooner than expected. But you catch on eventually. Just pay attention during training and you’ll be ready.

      avatar
      Percepta Response
      5y
      We appreciate your hard work and dedication to Percepta. We agree that training is essential! We are working every day to make sure our agents are ready to go when they hit the phones -- if you have suggestions on how we can ensure new agents are prepared, drop us a line at percepta.hr@percepta.com -- thanks!

      Explore other reviews about Percepta

      5.0
      16 Jan 2026
      Business operations manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I've worked at Percepta as a Business Operations Manager for 11 years. Started as an Assistant Operations Manager and was promoted after a year to Business Operations Manager and then promoted again 3 years later to manage a program that I am still on which consists of 4 different locations, one being in the Philippines.

      Cons

      No cons from me as Percepta has allowed me to grow and develop in my role as BOM and accomplish things that I never would have imagined previous to working there. There is a reason I have been there for 11 years and it's because of the people I work with and the managers that I have worked for.

      avatar
      Percepta Response
      5mo
      Thank you for such a thoughtful review and for 11 amazing years with Percepta. Watching careers grow and evolve like yours is one of the best parts of what we do. The people and connections you mentioned truly make the difference, and we’re grateful to have you as part of the team.
      5.0
      24 Jun 2026
      Instructional designer
      Recommend
      CEO approval
      Business outlook

      Pros

      On the ISD team we have a strong people-first team culture.

      Cons

      I don't have any currently.

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