I worked there 12 years - Customer Service Manager Percepta Employee Review

2.0
1 Jun 2018
Recommend
CEO approval
Business outlook

Pros

Paychecks always arrived on time. Learned alot on the automotive industry. The best day there was my last day.

Cons

Oh where do I start. Am I a disgruntled ex- employee? NO. If you need a job- by all means do what you need to, but do not expect this place to be where you can make a career. To do that you have to buddy up to unsavory people, lie to customers to the point you feel like you have violated your morals. The bad part- they will convince you those lies are the truth. You will be retaliated against for reporting illegal activities, you will be tortured by those who have the power to do so in other departments, with no repercussions for them. You will have to fight to keep your livelihood. My biggest regret.. not trusting my gut instinct to leave when I should have and falling for the hype. They do not care about you as a person, do not value your service. The environment is downright abusive in a passive aggressive way. The client is Ford- they use the CRC as a dumping ground for their bad employees . They will send in a few good ones, but it is mostly rejects that couldn't cut it elsewhere in the company. They ruin the place, encourage the favoritism and behave worse than any other company execs I have ever seen.

Explore other reviews about Percepta

5.0
16 Jan 2026
Recommend
CEO approval
Business outlook

Pros

I've worked at Percepta as a Business Operations Manager for 11 years. Started as an Assistant Operations Manager and was promoted after a year to Business Operations Manager and then promoted again 3 years later to manage a program that I am still on which consists of 4 different locations, one being in the Philippines.

Cons

No cons from me as Percepta has allowed me to grow and develop in my role as BOM and accomplish things that I never would have imagined previous to working there. There is a reason I have been there for 11 years and it's because of the people I work with and the managers that I have worked for.

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Percepta Response
4mo
Thank you for such a thoughtful review and for 11 amazing years with Percepta. Watching careers grow and evolve like yours is one of the best parts of what we do. The people and connections you mentioned truly make the difference, and we’re grateful to have you as part of the team.
2.0
6 May 2026
Recommend
CEO approval
Business outlook

Pros

Ability to WFH Some of the supervisors seem to care

Cons

Some supervisors seem to show preferences. When issues are addressed it's a lot of threats and intimidating behavior. The company has started taking 401K match away. The leadership is cliquishness and has a "big brother" mentality. Not easy to get days off scheduled

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Percepta Response
3w
Thank you for taking the time to share your experience. We appreciate you being part of the team and value the perspective you’ve shared. Creating a supportive, respectful, and flexible environment for our employees is something we care deeply about. Feedback like yours helps us continue to learn and evolve, and we’re always looking for ways to enhance the overall experience for our teams. If you’d like to share more or discuss your experience further, please feel free to reach out to percepta.hr@percepta.com. Thank you again for everything you do.
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