From a Newbie to Never be in such company. - Global Payroll Specialist Paychex Employee Review

2.0
16 Jul 2025
Recommend
CEO approval
Business outlook

Pros

My training in payroll was fragmented, and within the US Taxation team, there was a noticeable lack of foundational knowledge. The primary focus was often on meeting targets rather than building a thorough understanding of the process.

Cons

Trust me this is one of the company where the Cons overshadows Pros, entertaining as well. The organization initially provided a solid foundation for my career. However, over time, I observed increasing biases in management, particularly in favor of those fluent in the local vernacular, which led to the exclusion of non-local employees from key discussions and opportunities. Many team members, including myself, felt that merit and client satisfaction were often overshadowed by internal favoritism. Some supervisors appeared to prioritize personal preferences over professional standards, which was especially disappointing given their roles in enforcing workplace ethics. Recent policy changes, including stricter dress codes, seemed reactive and disconnected from core performance metrics. While onshore teams maintained professionalism, the transition of projects to India often resulted in excessive control by local supervisors. I once proudly recommended the company to others. However, after working onsite, it became evident that the internal dynamics could be stifling, making long-term engagement challenging for those who value transparency and equal opportunity. Cross skilled in multiple processes we hardly work.

Explore other reviews about Paychex

5.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Sales training - Team support - Goal oriented work

Cons

Day to day misaligned with company values

1.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Nothing is good about working here.

Cons

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

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