Great for experience but definately a JOB and not a CAREER. - Customer Service Representative Paychex Employee Review

3.0
25 Mar 2011
Recommend
CEO approval
Business outlook

Pros

Great for developing industry knowledge, skills and experience; great training program. Good Benefits "Team" atmosphere within local branches Great online knowledge base resources

Cons

Pay increases as you complete "levels" of your position, but then you quickly hit a wall. While local branch management may be great, senior management at HQ are totally not in tune with real issues of employees. Either that or they simply ignore them. Paychex is a MACHINE. In the end, all they care about are numbers, numbers, numbers. Since HQ limits the pay increase an employee might receive, good productive employees are usually "rewarded" with a small annual increase in pay, but a large increase of extra work to make up for under-performing employees. The limit HQ places on annual increases usually results in star employees receiving just an additional 1% increase more than the employees they are picking up the slack for. Career advancement outside of your local branch is hard. Usually depends on who you know. Company doesn't look within their own organization for home-grown talent as much as it should.

Explore other reviews about Paychex

5.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Sales training - Team support - Goal oriented work

Cons

Day to day misaligned with company values

1.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Nothing is good about working here.

Cons

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

2
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