Work too hard for little to no rewards - Anonymous employee Paychex Employee Review

2.0
6 Jun 2013
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

People you work with can be great. The culture is well. Very flexible & understands your needs outside work/home life. Great exposure to payroll, tax laws, multi-state, etc...401k is good, they are good on promoting health, & allow jeans once a week

Cons

No backing from management, no overtime allowed so 55+ hours of work is packed into 40 hours. Too many responsibilities are placed on specialis with unrealistic deadlines, too lenient on employees who abuse calling in or coming in late/lots of people abuse fmla, compensation is insulting & there are no incentives except a high five or dollar store candy, communication between departments needs much improvement, most of the supervisors don't really no payroll so you're left to finding resources online in order to help your clients, they play FAVORITES here & quick to promote them while all others get left behind, nothing to look forward to regarding professional growth

Explore other reviews about Paychex

5.0
28 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

People and the overall environment is a positive one. If you do your part, definite long term career potential. It’s not easy- but stable, growing. Worth serious consideration for early career looking for sales experience with a great training program. Also good for mid-career consideration if base salary isn’t the primary reason you are in sales.

Cons

Very fast pace that doesn’t suit everyone. If you are looking for easy or just a job to “hang out”, this probably isn’t the right spot for you.

1.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Nothing is good about working here.

Cons

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

2
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