• poor leadership/management
• alarming decision making
• favoritism
• not open to ideas or new ways of doing things
• Focus on plastic surgery and appearance
• NO diversity
• outdated views on great customer service
• atrocious technology and website
• Nickel and diming our members while charging them the highest membership rates around
• tendency to fire great people and hold on to mediocre/poor performers for years
This club was the absolute top of game, bleeding edge, best of the best at one time. It was the place revered by other clubs and we had all the best people in the industry, but it has not been that in a long time. The facility is incredible – no other facility compares in size or offerings. But we are struggling to bring in new memberships, we are losing members who have been with PRO for decades, and we no longer attract the best talent in the industry. Can this change? Absolutely, but there needs to be serious change in leadership, or at the very least a shift in many of leadership's strategies, starting at the top and working down.
The executive leadership makes extremely poor decisions (Examples: Spending millions on a medical facility we cannot use yet having minimal investment and effort put into improving technology – note: a significant percentage of our member base works in the tech sector; Executive leadership hiring someone who is woefully woefully unqualified into the position of COO; Absolutely resisting any adaptation to the way we operate when a pandemic hits; etc.) Then, when our membership numbers take a hit, the response is to try to find any way they can to charge our current members more to make up for their errors. These types of decisions are killing the club and our members. Note: our membership numbers were diving before the pandemic hit.
Closed minded and small thinking. It is the biggest challenge with the leadership in the company. The management believes their way of doing things is the only way and that it is far superior to any other club around - and to be fair, it did work for a long time but times have changed. Members have changed. Leadership needs to be open to new ideas and strategies. They desperately need to hire people who are qualified, knowledgeable, and who bring new ideas and strategies to the table.
*Big leaders hire people who think differently than they do.
*Big leaders want people who challenge their thought processes and ideas.
*Big leaders hire BIGGER leaders.
*Big leaders realize they are not always right.
*Big leaders are genuinely open to new ideas.
