Terrible customer base & management support - Small Business Specialist Optus Employee Review

3.0
1 Mar 2024
Recommend
CEO approval
Business outlook

Pros

There are some really great people and some very good benefits but I wouldn’t work in a customer facing role at optus unless you wanted to hate your job.

Cons

Worked as an assistant manager/3IC in store during the optus data breach. Our store had lost our head store manager and assistant store manager, I was doing the job of 3 people for over 3 weeks. Upper management provided no support, we were getting abused in store every day by irate customers who didn’t care that our store had nothing to do with the data breach, but somehow we were to blame. I was paid absolutely not a cent more for working my butt off during this time.

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5.0
13 Nov 2025
Anonymous contractor
Recommend
CEO approval
Business outlook

Pros

Good love culture totally worth

Cons

Great yay love it no cons

4.0
10 Sept 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good pay, sometimes really easy.

Cons

Having to sell no matter the circumstance

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