Sinking ship - Customer Support OpenTable Employee Review

2.0
11 Sept 2023
Recommend
CEO approval
Business outlook

Pros

OpenTable was an amazing company in the beginning. The culture is amazing and my coworkers were great. The pay was decent. Remote work is a plus.

Cons

More and more was piled on our plates. Products rolling out without being complete, leaving support to deal with the angry customers. The whole company got to leave early on Fridays in the summer, except support. There were often "company weeks off" which included everyone - but support. Support was always an afterthought. Lay offs came unexpectedly after being told for months that it wouldn't be happening. Over 65 people were laid off, with their positions being outsourced to Mexico.

Explore other reviews about OpenTable

5.0
2 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work - really good work life balance and culture.

Cons

Not much to say, everything is good

3.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good culture and supportive team

Cons

Hard to gauge the roadmap and direction

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