Where do I even start?? The training was horrible, management and trainers had attitudes from the gate!, other contractors were talking about how horrible these people are and our experience was.Team trainer very unprofessional, training rushed from 5 days to a 3 day training, over 15 out of 20 trainee's having system problems, trainer said didn't have time and had to continue, it got so bad that almost everyone was fustrated and confused. sat in nesting for a whole week without being able to take a call, but told to just wait it out and things would get better and still had tech issues, never was paid for certification that was promised so 23 hours of trainining and time wasted. 2nd week still asking for help,and no one either bother to respond or just gave me a quick answer and never got back with me to help resolve me not knowing what to do. I stressed many times that i wanted to learn the basics and do a good job, and not just hop on the phone just just to make money and not performing well and screwing over customer's and owners of restaurants money and livelyhood just to make a quick buck which is what they wanted me to, but deep down i know that's morally wrong,They use skype as a form of communication for management and agents, and also threatens through email for agents not to create groups on a FREE phone chat (Skype) unless a support team member is present with the agents ONLY, because they're to afraid that agents ma ybe in the groups talking about them.. how childish is that? always emailing every other day about needing agents to work or why 50 + agents don't show up to work. I wonder why!!?? if Grub Hub cared about the people that really care and work for them through this company they would snatch their contract away from these, heartless, spineless,greedy, money hungry people.You just can't treat people that way. I feel bad for my co-workers that have families and need this job even tho they are basically learning with no insight on many things.or either just quit and walked away. This company so hung up on titles and positions, and money that they forget their own motto of EMPATHY and CARE. they call the us agents customer care agents for God sakes , but you cant even care for your own agents that you hired and was to train?? NO! had to go through Twitter a social media engine just to DM their team, because I knew they would relay the message to my company (NexRepGrubHub) about what i sent them via twitter about how fed up i was of getting the run around about not having enough promised help, A guy calls me being condescending on the phone about MY experience which i've never even previously met him or spoken to him, but all of a sudeen i get these calls wanting to know why I did what i done, but it apparently did justice, because I got the point accross that i was in need and needed help with learning. He then said to me that GrubHub said "they didnt want a worker like me if i was going to complain". LOL!! that's laughable, because if it didn't come from Matt Maloney's (CEO) mouth itself then that phrase holds no weight, because what GrubHub shouldn't want is a bunch of unprofessional, uncaring people contracting workers for them!
