Pros
Work from home, possibility of making your own schedule. That's about all.
Cons
I have been a work at home professional for over 10 years now and this is, by far, the worst experience I have ever had working with a company from home. Training for GrubHub is five days only and mostly self guided. Everyone in the training class was friendly and nice, but the right hand does not know what the left hand is doing. It's pretty much the blind leading the blind. Training was very unprofessional. Trainers had children yelling in the background. Trainers need to be better trained to teach classes. The group class had every one talking over each other, which made it hard to pay attention and learn. Supervisors send emails every single day begging contractors to login and take calls. Now I understand why they have to beg people to work. I honestly question if GrubHub is aware of how their customer support team is trained. I do not foresee GrubHub maintaining a contract with NexRep. The day class began, I never received an email with instructions on attending the class. I had to reach out to someone just to get instructions. The day of nesting, I never received logins until an hour after I was to begin my shift. I sat there for over an hour while the trainers gathered logins and dealing with their tech issues. The whole time, I was not paid for this. NexRep can get away with treating contractors like that because you are not an employee. NexRep uses Skype as their main source of communication. When reaching out to a supervisor, it takes forever for them to respond and help, all the time while having a customer on hold. I do not blame the supervisors for taking such a long time to respond as I imagine they are having to respond to multiple contractors at one time. The fact that NexRep uses a Google extension to take calls for GrubHub is concerning. Not only is this system unstable, but this is the system that tracks your pay. I am not comfortable trusting a Google extension with tracking my pay. I feel I have wasted my time dealing with NexRep. I turned down two other job offers in order to contract with NexRep and I now regret that, but will use this experience as a lesson learned. I had to pay $25 for a background check and now I have lost that investment. If you are a serious work from home professional and are considering contracting with NexRep, I would seriously consider other options.
