Good people, bad HR. - Shift Leader Nectar Markets Employee Review

HR is so mean, and I thought it was just because they didn't like me but I have asked around and they are mean to everyone. They also don't really seem to read or understand some emails. They will send a reply that asks for information contained in your first email. It feels like talking to a poorly written AI alot of the time. I was straight up lied to in a very roundabout way while I was trying to make major financial decisions and it cost me several hundred. They also insulted me when I broke down crying in an email to them but maybe I am giving too many details here they might figure me out. I heard when I got hired that HR spends most of their time creeping on the social media posts of people who work at the company and trying to track down employees who write negative reviews. I know I am not the only one with a tale like this. They will refuse to answer questions if their answer will require them to do work that they think they can get away with not doing. Also, one of the roaming leads that works at all stores was caught stealing tips. Not only does he still work here, THEY DO NOT WARN YOU BEFORE YOU SHARE A SHIFT WITH A KNOWN TIP THIEF, also they had little to no repercussions because I worked with them multiple times these past few months before I found out about it and I was letting them count my tips. Also their policies cannot be trusted one bit. It is how THEY choose to interpret it AT THE TIME. It could say in plain english "Employees get 100 dollars extra per shift for wearing a solid black T-shirt" and they will deny your solid black T-shirt and it will take several emails of questioning to find out it's because they don't like the stitch pattern but your buddy, who also works for Nectar at a different store and was answered by a different member of HR, will get the exact same shirt approved instanly.