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National Express

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Amazing Coach Services - Customer Service Advisor National Express Employee Review

5.0
6 Oct 2025
Recommend
CEO approval
Business outlook

Pros

24/7 coach service going around England

Cons

General traffic can affect coach time

Explore other reviews about National Express

1.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Large company with multiple work streams

Cons

Poor management and business planning

3.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Structured days, so you know what to expect before you arrive. No one looking over your shoulder. You obviously need to work within company guidelines and all applicable laws but essentially you have autonomy over your day. Traffic, awkward customers or vehicle reliability issues are part of the job but really bad days pretty rare overall. Overtime is paid if your shift runs long and extra shifts are often available to those who want them.

Cons

Bad traffic happens. The customer base is mostly fine but definitely includes chancers, blaggers and the outright rude. The most popular 'day-time' rotas are full of long-term staff so new starters to end up working the more anti-social hours.

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