Does National Express pay their employees well?

According to anonymously submitted Glassdoor reviews, National Express employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at National Express. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at National Express?

52% of National Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated National Express 2.9 out of 5 for work life balance, 3.1 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at National Express?

Bus Driver (34) , Coach Driver (26) , Customer Service Advisor (22) , Driver (11) , Customer Service (8) , Customer Service Representative (7) , Pcv Driver (5) , Customer Advisor (4) , Bus/Coach Driver (3) , CSA (3) , CSA - Customer Service Associate (3) , Graduate Management Trainee (3) , Manager (3) , Assistant Operations Manager (2) , Customer Sales Advisor (2)

What are the pros of working at National Express according to real employee reviews?

"good pay and benifits for all" ((in 18 reviews)); "Good people and you get to work with the public" ((in 12 reviews)); "Good benefits for friends and family" ((in 8 reviews)); "Great Colleagues" ((in 6 reviews)); "Good working environment and supportive colleagues." ((in 4 reviews))

What are the cons of working at National Express according to real employee reviews?

"Bad management" ((in 18 reviews)); "Long hours and split dhifts" ((in 10 reviews)); "not the best career progression" ((in 3 reviews)); "Blame culture from CEO, MD and all but two directors." ((in 2 reviews))

National Express Reviews

3.4

52% would recommend to a friend

(233 total reviews)

40% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (233 reviews)

National Express has an employee rating of 3.4 out of 5 stars, based on 233 company reviews on Glassdoor which indicates that most employees have a good working experience there.

Reviews by job title

233 reviews

1.0

16 Jun 2026

Large company, but suffers from poor management

Management trainee

Recommend

CEO approval

Business outlook

Pros

Large company with multiple work streams

Cons

Poor management and business planning

3.0

26 May 2026

Structured workdays with good autonomy, but tough hours for new hires

Coach driver

Recommend

CEO approval

Business outlook

Pros

Structured days, so you know what to expect before you arrive. No one looking over your shoulder. You obviously need to work within company guidelines and all applicable laws but essentially you have autonomy over your day. Traffic, awkward customers or vehicle reliability issues are part of the job but really bad days pretty rare overall. Overtime is paid if your shift runs long and extra shifts are often available to those who want them.

Cons

Bad traffic happens. The customer base is mostly fine but definitely includes chancers, blaggers and the outright rude. The most popular 'day-time' rotas are full of long-term staff so new starters to end up working the more anti-social hours.

3.0

5 May 2026

Well-meaning people in an often disorganized environment

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Lots of people who mean well

Cons

Disorganized at the best of times

Viewing 1 - 3 of 233 Reviews

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Jobs at National Express

Customer Service Advisor

Customer Service Duty Manager