Wouldn’t recommend - Long Term Disability Case Manager MetLife Employee Review

1.0
20 May 2024
Recommend
CEO approval
Business outlook

Pros

Company benefits and paid time off.

Cons

Overworked and underpaid. Each claim you enter must takes hours on hours to complete. Once you enter a claim there are several task . I have been working in claims for over 10 years and never had a claims have requires the level of responsibilities and claim work up. Not to mention… meetings… its almost impossible to get work done with the amount of meetings that we are required to attend. Please run and dont look back id you are planning on coming to LTD. There is no such thing as work life balance. The amount of case loads per case manager is unbearable. I find myself working 12 hours restless days 5 days out of the week and coming in on my off days to get things done just to meet deadlines. When team members are on PTO you are required to work their case loads once and done which is so unfair because it just puts you behind your own work. Management is not understanding and operate as if they are overseeing robots. With the amount of hours I work weekly I could have 2 job and not to mention that the position is salary ….so no overtime for all the blood sweat and tears that you put in on the clock. Please run from this department. The turnover rate is high for a reason. I have witnessed several new hires quit after completion of training, because it is just to much responsibility.

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5.0
7 Apr 2026
Recommend
CEO approval
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Pros

Great culture that actually cares about customers and employees

Cons

Old school and Legacy environment

1.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good support for new people managers were very helpful and always available

Cons

Micromanage every second of your time; have to put in a request to go to the bathroom and wait for someone to grant it Expect you to put exceptions to your time after your shift ends on your own time Half hour lunch by the time I brought my lunch or heated my leftovers and went to the bathroom. I barely had time to wolf it down. Unrealistic call times Systems are horrible and crashing all the time expect you to be in at least 15 minutes before your shift unpaid to set up all the programs on your computer

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