Started Strong, Subpar Ending - Client Services Manager Merkle Employee Review

2.0
25 May 2023
Recommend
CEO approval
Business outlook

Pros

The B2B business is a small group so there isn’t a lot of bureaucracy (yet). The small agency setup works magic in a way that we can expedite a few things and create shortcuts here and there. It just moved the Dentsu building so the facilities feel quite new and fresh. If you want to work and understand B2B marketing, these are one of the best to work on in the industry.

Cons

Management does not really listen to their employees. They make you think they do, but they actually don’t. And they also have a tendency to make things more complicated than they already are. As it operates on a small agency setup, schedules can get really tight and in a lot of times, you become an all-in-one resource for anything. The good side is that you get to learn more, however, the consequence is getting overworked is inevitable. Lastly, the office is quite far from the train station - takes a 15min-walk from Wynyard to Walsh Bay. Not ideal especially when you’re running late.

Explore other reviews about Merkle

5.0
3 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Good culture, flexible depending on team

Cons

Could be low paying and depend on client

3.0
23 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Merkle goes through a thoughtful process to hire people. As a result, they have really smart people who know their stuff. If you are early career, it is a great place to learn. Also, because they have such big clients, you earn lots of "street cred" as you build your resume. When you start interviewing for your next role, you get to brag about working with some of the largest brands in the world.

Cons

The biggest con is that they are leaning on offshore talent a ton! When I left, they were starting to offshore so much that it was turning into a production heavy as opposed to strategy heavy agency. It is no longer the amazing company that David Williams, Craig Dempster and others had build.

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