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Marriott International

Engaged employer

Horrible technology to work with - Front Desk Agent Marriott International Employee Review

3.0
29 Mar 2024
Recommend
CEO approval
Business outlook

Pros

The managers were extremely welcoming, and made you feel like part of the team. You are allowed to run the desk without being micromanaged. The hours are consistent.

Cons

The training is awful (expect to learn EVERYTHING from hours of computer training). The software they use for reservations only uses keystrokes and is rumored to be from the 70s. It is a black screen with green characters (nothing more updated than that), and getting things to go from online to in the system is just impossible. Often the reservation system would overbook itself? Why does this even happen? Now I am having to confront customers walking in to check in and tell them their room is non existent because of our reservation system? Horrible...

Explore other reviews about Marriott International

5.0
3 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great Benefits. You can see the company makes a real effort to take care of their employees.

Cons

The expectations of hours worked are very high. 50 hours a week is the minimum, the reality is you will be at the property a lot longer each day.

3.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Department is great! Hours are flexible with respect to workload. Career growth at the company is outstanding as long as you show dedication and commitment to the role.

Cons

"Full time" hourly employees face cuts during off seasons which makes the job posting information about full time hours unclear and is only addressed after the hiring process concludes during orientation and is not highlighted and often quickly discussed to stream light on the perks that do not calculate the negative impact on the factors left out after the fact.

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