Pros
-Annual Dinner -Bonus -Good Team -Good way to learn all departments' responsibilities since Customer Care is the centre.
Cons
-Favouritism and inconsistent treatment among employees, affecting workplace fairness. -Authority being used in a way that felt excessive or discouraging. -Management decisions at times felt emotionally driven, and would rather lose a good employee than face the issue and search for a resolution. -Strong micro-management culture, even for consistently high-performing employees. -Limited openness to feedback from employees and will receive unfair treatment after, which will contribute to a stressful and discouraging environment. -Shift scheduling and manpower issues were often blamed on the staff, despite requests (approved or unapproved) being made in advance and final decisions being management-approved. -Operational demands often required availability beyond standard working days, including peak periods and holidays. Irregular working hours made it difficult to maintain a consistent work-life balance and recovery time between shifts.