Shop Assistant - Shop Assistant Lush Employee Review

4.0
30 Aug 2016
Recommend
CEO approval
Business outlook

Pros

- 50% Discount - Supportive colleagues, who often become friends. Also you get to learn a lot about different walks of life as there's a real mix of people at lush! - Feedback on progress - Freedom in style choices (apart from wearing black and white, everything else is okay) - So many opportunities to move up the ladder - Meeting customers from all over the world - Great products - You will always smell great - Many products are given to charity - Charity/ Awareness events

Cons

- Since changes have happened, it's not clear of what we're supposed to be doing sometimes! - Training started well, but haven't been trained in much in the year I've been there - Customers can be demanding/rude at times, although generally they are lovely - Varying quality of management (some are great and super supportive, whereas some are pushy and create a culture of fear) - So much waste is created from 'broken' bath products - Irregular shift pattern, often hours will be spread across 5 days, in the middle of the day/ in the evening

Explore other reviews about Lush

5.0
23 Dec 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great management Company cares about employees Employee discount Lenient

Cons

I’ve tried to think of some, and I don’t think I have any cons

1.0
25 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Discounts, we got 50% off of most items

Cons

Unhygienic, stressful, money hungry, fear monger. Unprofessional managers both as an employee and customer. Never experienced such low life conditions, manager brought in animal multiple times in store, and made staff clean its pee. Customers were floored, inexcusable and HR is unresponsive. The bathroom is disgusting, and inaccessible. I cannot imagine any one with a physical disability being able to use the restroom. It was so difficult to suck in your stomach, then trip on box after box. They BLOCK the fridge and made us put our food in our tiny lockers. Manager is too comfortable with the amount of time spent within the company to ever fear facing any consequences or repercussions. Even fired staff in the past for contacting HR for help.

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