A great place to work depending where you are - Customer Success Manager Lumen Employee Review

5.0
12 Sept 2025
Recommend
CEO approval
Business outlook

Pros

This company is wonderful to work for, I have had great experiences with managers and experiences presented by the company.

Cons

It is a hectic place to work, but everyone experiences that there.

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Lumen Response
9mo
Thank you for taking the time to write a review. We’re glad to hear about your positive experiences with both leadership and the opportunities available at Lumen. We appreciate your feedback and are happy to have you on the team!

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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