Na - Customer Account Specialist Lumen Employee Review

2.0
13 May 2025
Recommend
CEO approval
Business outlook

Pros

Pay is good and you can earn good money

Cons

If you are looking to have peaceful and fun environment this is not the right place, you can only earn no fun activities

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Lumen Response
1y
Thank you for taking the time to write a review. We're happy to know that you value the compensation. Thank you for being a part of the Lumen team!

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
3d
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
3.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good Work Life Balance Unlimited PTO

Cons

A lot of Red Tape and Bureaucracy Offshore hiring and short term thinking in cost reduction policies

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