More with Less - Manager Lumen Employee Review

2.0
15 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Over the past few years leadership has performed in ways which show a genuine concern for the employees wellbeing and happiness. For instance, their response to the Covid pandemic was an overabundance of caution to ensure the employee's safety. After the pandemic, the company has embraced work from home.

Cons

The company is losing quality employees faster than they can or will replace them, forcing the remaining employees to constantly be asked to do more with less. Pay is well below industry standards and raises are practically non-existent (you can expect 3% cost of living increase every FEW years if you're lucky).

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Lumen Response
14h
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

avatar
Lumen Response
14h
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
See reviews by: Helpful|Rating|Date|All