Lumen

Lumen reviews

Too many chiefs, not enough Indians - Anonymous employee Lumen Employee Review

2.0

3 Jan 2023

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Benefits were good but quite expensive, pay was decent but not great for those who’ve dedicated the majority of their life to the company who only sees the employees as a number. It didn’t used to be that way. It was once an amazing place— that’s long gone.

Cons

Systems were outdated, company moving backwards instead of forward. Everyone is confused. Contractors training new hires, implementing change after change and just throwing them at the wall to see what sticks. Lots of talk but little action. When action is implemented, it doesn’t last. Lots of turnover. It seems everyone just guesses—uncertainty everywhere.

Lumen Response

Thank you for taking the time to leave us a review. Lumen emphasizes our benefit offerings and has worked hard to keep our benefits competitive and affordable. We continue to work hard on our digital transformation to simplify and streamline our processes, systems, and tools to improve the overall employee experience, meet our customers’ unique demands and move Lumen forward.

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5.0

17 Oct 2025

Field technician

Recommend

CEO approval

Business outlook

Pros

Excellent work life balance and family friendly

Cons

Not enough growth in the field tech position

Lumen Response

8mo

Thank you for taking the time to write a review. We're determined to get better every day, so we value your feedback about balance and growth. Lumen's investment in our people is essential to our success, we're so glad to have your feedback on your experience. Thank you again, we're happy to have you on the team.

2.0

1 Jul 2026

Financial analyst

Recommend

CEO approval

Business outlook

Pros

Remote work, good health insurance

Cons

Lots of RIFs, poor technical leadership in the highest levels, lots of wasted money and resources on third party vendors and contractors to just abandon those projects or vendors in short order. Poorly thought out data management decisions. Company is trying their hardest to look like a modern tech company with modern values, but most of it is virtue signaling.

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Lumen

Too many chiefs, not enough Indians - Anonymous employee Lumen Employee Review

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