Was a bad sign when the manager who hired me left the department a month later. - Anonymous employee Lumen Employee Review

1.0
31 Mar 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

café, vacation time. parking. co workers were some of the nicest I have ever worked with.

Cons

no training, management knows less than the people doing the job. Nepotism all over the place.

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Lumen Response
1w
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
9 Jul 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The managers are very supportive when it comes to career development and mobility at Lumen.

Cons

Lumen has gone through several organizational restructures, which created uncertainty and placed additional responsibilities on frontline employees. While change is sometimes necessary, better planning and communication could help reduce the burden on customer-facing teams and improve the overall employee experience.

See reviews by: Helpful|Rating|Date|All