Don't Expect Salary Increases - Sales Operations Analyst Lumen Employee Review

1.0
13 Mar 2021
Recommend
CEO approval
Business outlook

Pros

There are some great opportunities to learn new technologies. In general all lower level employees are awesome to work with (ie, non-people managing employees)

Cons

Don't expect raises, bonuses, recognition for your work, vacation time or much of anything else after you walk in the door. Terrible when your CEO tells everyone that they should expect to never get a merit increase, cost of living increase or performance based increase in their salary because that is not the world we live in. Depending on which organization you are under you can expect that your will either be a disposable commodity and worked to death, or just that you will never move up in pay beyond where you are. There is extremely limited positions that offer the ability of a promotion with a pay increase, and even then it will be highly unlikely that you will receive one. We used to actually accrue vacation time and got to use it, but literally announced in an all hand call, they complained about actually having to pay people their earned vacation time when they got laid off or left the company, that now it will be manager's discretion for vacation time and they will save nearly 8M a year in not having to pay out earn vacation time. Once Level 3 took over, they made a decision to eliminate all former Centurylink management and only kept Level 3 people, which has been extremely detrimental to the operations of the company from lack of knowledge remaining. If you are paid well, you can expect to be on the chopping block each round of layoffs that come through, as they would rather have cheap employees without experience, then retaining people with decades of knowledge. Of note, per organization there can be only 1 person per organization that will ever get an Exceed Expectations and a raise, everyone else will get a Meets Expectations or Does Not Meet Expectations. They literally have turned it into a battle of the employees to vie for a raise and even then you can not expect anymore than 1-2% increase at best. I would not recommend this company to anyone. If you do seek a position here, come in with the understanding that whatever salary you get hired on at, is likely as much as you will ever see here.

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Lumen Response
5y
Thank you for leaving us a review. We are sorry to see you are not enjoying your time working here. As a current employee we encourage you to reach out to us directly at CTLHRActionTeam@Lumen.com if you would like to discuss specific concerns.

Explore other reviews about Lumen

5.0
15 May 2026
Recommend
CEO approval
Business outlook

Pros

Great Culture very good people

Cons

Tech stack is a little shaky

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Lumen Response
1mo
Thank you for your insight into working at Lumen. We value your input. We recognize how tack stacks can be shaky. We're committed to helping our leaders grow so that we can all succeed together. We're glad you enjoy our culture and people. Thank you again for your feedback. We're happy to have you on the team!
4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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Lumen Response
1d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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