Lumen

Lumen reviews

Transforming from good to terrible employer - Director Lumen Employee Review

1.0

3 Dec 2019

Director

Recommend

CEO approval

Business outlook

Pros

Decent work life balance, that's about it

Cons

Below average pay and benefits for tech market, poor leadership - focused only on cost cutting. Big initiative to improve work culture on paper but very poor follow through especially from execs and middle management. Frequent reorgs that are driving good people out of the company and putting in unqualified leaders in place. Managers only care about their upward mobility and not their employees

Lumen Response

Thank you for taking the time to leave a review. We are sorry to hear that you do not enjoy working here. Our leaders are committed to creating a positive work environment where employees are comfortable raising questions and concerns. As a current employee, if you would like to discuss this situation further please reach out to us at CTLHRActionTeam@centurylink.com.

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5.0

8 Apr 2026

Lead product manager

Recommend

CEO approval

Business outlook

Pros

Fully remote, good pay and benefits, flexible schedule, great work life balance

Cons

Changing industry landscape, affected by lay offs

Lumen Response

2mo

Thank you for sharing your thoughts. Because of feedback like yours, we get better every day. We're sorry to read that you have had negative experiences with the changing industry landscape due to layoffs. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're glad to hear that you valued our agile working model, compensation practices, benefits, and work-life balance. We are committed to ensuring that we can all succeed together. Thank you again for your feedback. We truly wish you the best of luck!

2.0

13 May 2026

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

Lumen Response

Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.

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Lumen

Transforming from good to terrible employer - Director Lumen Employee Review

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